Across Europe and throughout the world, a growing number of governments and public players view design (service design, social design) as a new way to devise and implement both services and policies that are more in line with citizens’ lives.

The purpose of this map, created by the 27e Région and  Nesta  as part of the Design for Europe programme, is to identify, locate and continuously update the list of principal players working in this area.

How to use this map

Organisations are listed by category: governments, public institutions, local/regional authorities, schools, private agencies, associations working in the general public interest
You can browse the content in several different ways: through the map, by creation date on the timeline, or through the directory of all the organisations
New additions can be suggested by clicking on ‘Propose a new organisation’

Organisations in detail

'Public innovation' team, Région Pays de la Loire
France
Creation date
2013
Address
1 Rue de la Loire, 44000 Nantes
The 'public innovation' team of the Pays de la Loire Region has multiple objectives; they include strengthening the effectiveness of public action; encouraging taking a step back to gain perspective; giving more meaning to work; drawing the region closer to end-users; creating cross-specialisation approaches to public services.
The team's work includes: an orientation assistance tool for small and medium size businesses (Hub PME); a participatory foresight study on the future of the region; a foresight study for high schools; proposals for improving access to European funding; the drafting of 30 ways to rethink working conditions within the regional organisation.
Local authority
1508
Denmark
Creation date
2000
Address
1508 Wilders Place, København
1508 is a digital design agency.
The agency has worked at Camillagaarden on an entrepreneurial project for disabled adults in partnership with the city of Odense.

Line Rix and Mikkel Jespersen are co-founders of the agency.
Agency
Aalto University, Media Lab
Finland
Creation date
1994
Address
Miestentie 3, Espoo
The Media Lab's aim is to explore, discover and learn about digital transformations and their impact on society.
Its task is to to find and explore the opportunities that these digital transformations offer in terms of communication, interaction and expression and to understand and address the challenges they present in relation to design and creative production.

The lab is directed by Professor Philippe Dean and has around 120 students.
School
Agency for Public Management and eGovernment (Difi)
Norway
Creation date
2008
Address
Grev Vedels Plass 9, 0558 Oslo
The Agency for Public Management and eGovernment (Difi) aims to strengthen the government's work in renewing the Norwegian public sector and improve the organisation and efficiency of government administration, including through the use of service design.
In a partnership with other government agencies Difi tests out design and user-centered methods (service design) in the development of public services. The aim is to develop more comprehensive and better services for the users and more efficient public management.

Difi's tasks include:
- Providing assistance with re-organisation processes in the public sector
- Setting up solid public procurement procedures
- Encouraging coordinated and cost-efficient use of ICT within the public sector
- Making public information and services more accessible for citizens and public agencies
- Inspecting public and private organisations to ensure that their web-based solutions and self-service machines fulfill universal design requirements
- We also give advice to other bodies of the Norwegian central government in giving institutional building assistance to new democracies.
Government
Antropologerne
Denmark
Creation date
2002
Address
Kompagnistræde 16, Copenhagen
Antropologeme is a consulting agency composed of anthropologists and designers. It provides services for both public and private organisations.
Its approaches include applied anthropology, user-centred design, prototyping, and co-creation. Past projects include working on citizen participation with the Esbjerg and Mariagerfjord municipalities in Denmark, and developing a set of tools for the DaneAge Association to strengthen cooperation between volunteers and staff.
Agency
APCI (Agency for the Promotion of Industrial Creation)
France
Creation date
1983
Address
24 Rue du Charolais, Paris
APCI develops projects with its members and partners, and creates tools and incentives in order to promote design as an economic, social and cultural lever in France and abroad.
APCI was created in 1983 as an initiative launched by the ministers in charge of industry and culture, in order to develop a deeper cooperation between culture, research and industry. It became a private non-profit organisation in 1993.
Association
Barcelona Urban Lab
Spain
Creation date
2008
Address
La Rambla, 99 Barcelona
Barcelona Urban Lab is a platform for creativity and innovation attached to the Barcelona Institute of Culture. Its goal is to explore and experiment with new ways to innovate via co-design techniques and the participation of users.
Barcelona Urban Lab principally works on the circular economy, and policies concerning youth and open data.
Local authority
Bexley Innovation Lab
United Kingdom
Creation date
2016
Address
Broadway, Bexleyheath, Bexley DA6 7
The Bexley Innovation Lab was set up to both run service design projects in the London Borough of Bexley, and to transfer service design skills and methods to Bexley's staff and communities.
The Bexley Innovation Lab has been supported by design agency FutureGov.
Local authority
Bloomberg Philanthropies
USA
Creation date
2006
Address
25 E 78th St, New York, NY 10075, USA
The Foundation, headed by former Mayor of NYC Michael Bloomberg, runs many programmes that support public innovation in local governments.
The programmes of the Bloomberg Foundation include: the Mayor's Challenge, an award given to the most innovative mayor in the world each year; What Works Cities, a network of cities exchanging best practices; and Innovation Teams, a programme created to help major cities organise resources and set up teams dedicated to innovation.
Association
Brice Dury
France
Creation date
2010
Address
8 rue chaponnay, Lyon
Brice Dury is a designer specialised in service design, foresight and innovation.
Brice has carried out numerous innovation and service innovation initiatives for Greater Lyon as part of major urban development projects (Gerland-Biopôle, Carré de Soie, Part-Dieu, Rives de Saône), as well as on societal themes (funeral rites, the disabled, sustainable development) on behalf of the Cité du design of Saint-Etienne.
Agency
Butterfly Works
Pays-Bas
Creation date
1999
Address
Ms. van Riemsdijkweg 57, 1033 RC Amsterdam
We are a social innovation studio that creates communication and education projects in emerging economies. We apply tools and methods from the creative sector to social issues worldwide. By connecting to talented people across the world, we co-create tailor-made solutions – never copy-paste and always human-centred.
We develop and implement unique, innovative and contextualised solutions that make the most of what is already there. Using relevant technology, design and entrepreneurial thinking, we spark untapped potential and empower people.
Agency
Care & Co
France
Creation date
2013
Address
46, rue René Clair, Paris
Care & Co supports a cross-disciplinary approach to medical and medico-social issues by placing the dignity of people at the forefront and putting the patient at the heart of reflections on their care.
Care & Co proposes an approach of innovation through design to orchestrate coherent, efficient and humane medical and social services.

Among the works of Care & Co is Nume, an application for patients, doctors and medical laboratories that gives more meaning to the information provided to patients; the co-design of a day hospital in Strasbourg and a home for the disabled in Val d’Oise; and work to better organise the use of rural clinics in the Auvergne region.

Care & Co was founded by the designer Marie Coirié.
Agency
Carton Plein
France
Creation date
2010
Address
45 rue Étienne Boisson, Saint-Étienne
Carton Plein is a multi-disciplinary association that focuses on working collectively in the public arena. It invites artists-in-residence to experiment with and nurture action research through play areas in the city.
One of its founders, Fanny Herbert, provides the expertise of a practicing sociologist and public policy designer. A major share of the agency is focused on the city of Saint-Etienne, but it also carries out many projects throughout France and abroad.
Agency
Center for Innovation
Denmark
Creation date
2015
Address
Dokk1, Hack Kampmanns Plads, Aarhus
The city of Aarhus has created the Centre for Innovation to provide input into the municipality's full range of activities.
The team is composed of professionals in the fields of architecture, anthropology and design. The goal is to promote user-centred design practices within the municipality’s teams.
Local authority
Centre for Digital Public Innovation
Columbia
Creation date
2013
Address
Cra. 8 #12A-13, Bogotá, Colombia
The government's Digital Innovation Centre is a project of the Ministry of ICTs in Colombia, in partnership with UNDP and DESA. It aims to create a community of actors to stimulate the ecosystem of digital public innovation, by increasing the production of innovative public solutions using digital technology.
The Centre aims to respond innovatively to challenges of public interest and to take advantage of new opportunities for value creation, linked to technologies, social and environmental challenges (ODS), information, new trends, etc.

Four types of services are provided by the Centre:
- Innovative methods
- Creation of knowledge
- Creation of new capacities
- Community Partnerships
Government
Centre for Public Service Innovation
South Africa
Creation date
2001
Address
Corporate 66 Office Park, 1st Floor Block A, Corner Von Willigh & Lenchen Avenue, Die Hoewes, Centurion, 0157, South Africa
The CPSI is part of the South African government and is charged with developing innovative, sustainable and responsive models to help the government meet the challenges it faces, ranging from improving hospital services to combating criminality.
The work of CPSI includes research and development activities, the incubation and prototyping of solutions, promoting innovation in-house and conducting innovative projects.
Government
Cities of Service
USA
Creation date
2009
Address
120 Park Avenue New York, NY 10017
Cities of Service is a national nonprofit organisation that supports mayors and city chief executives in their efforts to engage local communities and residents, identify challenges, and solve problems together. The organisation provides technical assistance, programmatic support, planning resources and funding opportunities to cities and their leadership.
Founded in 2009 by former NYC Mayor Michael Bloomberg, Cities of Service was initially incubated within Bloomberg Philanthropies and began operating as an independent entity in February 2014. Today, Cities of Service supports a coalition of more than 215 cities whose mayors and chief executives represent nearly 55 million people in 45 states, and more than 10 million people in the UK.
Association
City of Albuquerque
USA
Creation date
2011
Address
1 Civic Plz NW # 9087, Albuquerque, NM 87102, USA
The City of Alburquerque (New Mexico) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Boston
USA
Creation date
2011
Address
Hôtel de ville de Boston, Suite 550, 1 City Hall Square, Boston, MA 02201, USA
The City of Boston (Massachusetts) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Centennial
USA
Creation date
2011
Address
13133 E Arapahoe Rd, Centennial, CO 80112, USA
The City of Centennial (Colorado) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Eindhoven
Netherlands
Creation date
2016
Address
Stadhuisplein 10, 5611 EM Eindhoven, Netherlands
The city of Eindhoven is located in the south of the Netherlands and well known for its design climate; it is the home of the Dutch Design Week, Design Academy Eindhoven and Industrial Design department of the Eindhoven University of Technology.
The city of Eindhoven has had a 'Strategic design consultant' in the strategy department of the municipality since June 2015. Their task is to anchor design thinking into the way that the organisation works by giving trainings and working on concrete design projects.
Local authority
City of Helsinki
Finland
Creation date
2016
Address
Pohjoisesplanadi 11-13, Helsinki
The city of Helsinki has a head of design, responsible for strengthening the culture of experimentation through design in the policies of the city.
(Français) Helsinki Design Lab
Local authority
City of Jersey
USA
Creation date
2011
Address
280 Grove St, Jersey City, NJ 07302, USA
Jersey City (New Jersey) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Jerusalem
Israel
Creation date
2011
Address
Safra Square 1, Jerusalem, Israel
The City of Jerusalem (Israel) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Long Beach
USA
Creation date
2011
Address
333 W Ocean Blvd, Long Beach, CA 90802, USA
The City of Long Beach (California) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Los Angeles
USA
Address
200 N Spring St, Los Angeles, CA 90012, USA
The City of Los Angeles (California) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Minneapolis
USA
Creation date
2011
Address
Municipal Bldg, 350 S 5th St #210, Minneapolis, MN 55415, USA
The City of Minneapolis (Minnesota) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Mobile
USA
Creation date
2011
Address
205 Government St, Mobile, AL 36602, USA
The City of Mobile (Alabama) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Peoria
USA
Creation date
2011
Address
Peoria City Hall, 419 Fulton St # 108, Peoria, IL 61602, USA
The City of Peoria (Illinois) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Rochester
USA
Creation date
2011
Address
201 4th St SE #266, Rochester, MN 55904, USA
The City of Rochester (Minnesota) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Seattle
USA
Creation date
2011
Address
600 4th Ave, Seattle, WA 98104, USA
The City of Seattle (Washington) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City of Syracuse
USA
Creation date
2011
Address
233 E Washington St, Syracuse, NY 13202, USA
The City of Syracuse (New York) is engaged in the "Innovation Teams" programme created and funded by Bloomberg Philanthropies. The purpose of this programme is to help the municipality develop an innovation strategy and set up a dedicated team responsible for devising new solutions to major urban challenges - housing, transport, combating criminality, protecting the environment, etc.
Local authority
City Studio Vancouver
Canada
Creation date
2013
Address
1800 Spyglass Place, Vancouver
CityStudio is a collaboration between the City of Vancouver and its universities and colleges. This experimentation and innovation hub launches projects on the ground that are co-created by staff, students and community members.
The central mission of CityStudio is to innovate and experiment with the ways cities are co-created, while teaching students the skills needed to collaborate on real projects in Vancouver with city staff and community stakeholders. These projects aim to improve the city and enrich neighbourhoods.

CityStudio convenes stakeholders, defines problems and creates solutions while improving student skills and retaining talent in the city. It aims to create a culture change at City Hall and demonstrate future possibilities for citizens, while building the next generation of change-makers and active city builders.

CityStudio has initiated many projects devoted to issues ranging from recreating social ties, to changing attitudes regarding the homeless, to helping organise community self-help efforts.

Duane Elverum is co-director and co-founder of CityStudio Vancouver.
Local authority
Cité du design
France
Creation date
2009
Address
3 rue Javelin Pagnon, Saint-Étienne
Cité du design is a platform for research, economic development, higher education and promotion around art and design.
The principal missions of the Cité du design are raising public awareness of design, developing innovation through design, researching design and organising major events such as the Saint Etienne International Biennial of Design.

Cité du design also runs the Laboratory for Innovative Uses and Practices (LUPI), an innovative methodology of co-design with users and enterprise. The LUPI method has led to many public policy projects, including, for example, the participatory management of household refuse.

Olivier Peyricot runs the International Design Biennale. Nathalie Arnoult is the design manager and Alexandre Pennaneach is in charge of LUPI.
School
Ciutat Beta
Spain
Creation date
2012
Address
Carrer Aragó, 141-143 Barcelona
CiutatBeta is an social innovation initiative designed by the College of Social Educators of Catalonia, with the participation of the Centre for Contemporary Culture of Barcelona.
The projects conducted by CiutatBeta are focused on creativity and involve students with multi-disciplinary backgrounds. They aim to make the city a social space, and use design to explore new creative solutions and prototypes to city and social problems.
Association
Co Battipaglia
Italy
Creation date
2015
Address
Via Paolo Baratta, Battipaglia SA
The municipality of Battipaglia (Campania) has implemented a new approach, called Co Battipaglia, aimed at carrying out a participatory urban planning policy, connecting local inhabitants, associations and enterprises.
Local authority
Co Mantova
Italy
Creation date
2015
Address
Via Roma, 39, Mantova MN
The municipality of Mantova (Lombardia) has launched a new approach, called Co Mantova, to co-design local public actions with its citizens, businesses and local stakeholders.
Co Mantova includes projects on, for instance, social ties and the agricultural system.
Local authority
Co-lab Sweden
Sweden
Creation date
2016
Address
Söder Mälarstrand 29, 111 34 Stockholm, Sweden
Co-lab Sweden is a cross-sector innovation and collaboration platform for societal challenges, co-organised by The Swedish Association of Local Authorities and Regions (SALAR) and the Swedish Industrial Design Foundation. The work done, the analysis and the result is co-owned by all the stakeholders – in this case municipalities, counties, regions, agencies and NGOs.
The aim of Co-lab Sweden is to try and solve complex national challenges facing society. Co-lab Sweden provides methodological support in design methodology. It also implements concrete design work to give the participating actors insights and support in developing new solutions. The actors come from different parts of society, but the focus is on municipal, county, regional and state authorities. It also collaborates with nonprofit organisations and the business community.

The lab addresses the needs of the user groups and makes them active co-creators of new solutions. Solutions should be of direct benefit to the users of the system.

Co-lab Sweden is now working with the integration process of children and young people who are new in Sweden. Its goal is to give the newly arrived children and young people influence in the contexts they are part of and co-create new solutions to improve their situation. It also wants to test the existing design methods and create new ones.
Local authority
CoLab
Canada
Creation date
2014
Address
Legislative Bldg, Edmonton, AB T5K, Canada
Colab is the innovation laboratory of the Government of Alberta, Canada. Its task is to develop systemic design practices within the administration.
Government
Copenhagen Solutions Lab
Denmark
Creation date
2015
Address
Frederiksholms Kanal 30, København
Copenhagen Solutions Lab is an innovation incubator in the City of Copenhagen. The CSL is involved in the activities of all municipal services and works in partnership with institutions, businesses and citizens.
The lab leads on the implementation of innovation and smart city development in close collaboration with knowledge institutions and companies as well as citizens.

Focal points for the lab include new IT solutions, reduced carbon emissions, implementation of sensors that create real time data and information on current situations in the city, and the build up and architecture of a new ‘Big Data Digital Infrastructure Platform’ that shares data across public and private sectors.

It's work so far has looked at issues such as pollution, traffic jams and the risk of flooding.

Marius Sylvestersen is the director of Copenhagen Solutions Lab.
Local authority
County Council of Loire-Atlantique
France
Creation date
2012
Address
3 Quai Ceineray, Nantes
The Council has created a design function within its foresight management unit.
The design function has resulted in around ten projects concerning mother-and-child care, adoption, carpooling, and middle schools. it is headed up by Hugues Harchambaud.
Local authority
County Council of Val d'Oise
France
Creation date
2010
Address
2 avenue du parc, Cergy
The Council's innovation task force mobilises design and the social sciences and humanities in developing policies for the council.
The innovation task force conducts many policy design projects, primarily concerning the disabled, social policy and middle schools. Florence Bannerman directs the team.
Local authority
Cultuurconnect
Belgium
Creation date
2017
Address
Priemstraat 51, 1000 Brussel
Cultuurconnect creates a laboratory environment for local cultural institutions and administrations in Flanders by introducing methods such as service design, co-creation, prototyping and human centered design. The aim is to support and guide libraries, cultural and community centres in refocusing and realising their objectives in a digital society.
Solutions to digital challenges can inspire people to discover and enjoy culture in new ways. Projects that produce good results can lead to services to benefit all partners in the cultural domain. Cultuurconnect offers services for libraries and cultural centres to formulate answers to digital challenges.

Some examples include a subscription for libraries for interactive children's books and an online subscription for libraries for all newspapers in Belgium.

Alongside these services, Cultuurconnect is leading 16 pilot projects in collaboration with local cultural partners in Flanders. Digital innovations such as live streaming, arcade games and data-driven marketing are being tested.
Public institution
d.School
USA
Creation date
2004
Address
550, 416 Escondido Mall, Stanford, CA 94305, USA
The d.School is the design school of Stanford University in California. d.School offers courses covering various groups including: educators, executives and business leaders, professionals, designers and students.
The d.school build on methods from across the field of design to create learning experiences that help people unlock their creative potential and apply it to the world.
School
De l’Aire
France
Creation date
2002
Address
Crest
The De l'Aire Association is an organisation that supports creative and participatory projects in rural and semi-urban areas.
De l'Aire has carried out around twenty projects in the field of co-design of public spaces, projects devoted to the future of small train stations, multi-media libraries in rural areas and improving the operation of small town halls.

The organisation was founded by Elisa Demay, a sociologist and specialist in cultural mediation.
Association
Demos
United Kingdom
Creation date
1993
Address
2 Mill St, London SE1 2BD
Demos is a cross-party think tank that has played a major role in, distributed numerous publications about and organised many debates on rethinking public action.
Demos has an overarching mission to bring politics closer to people. Alongside quantitative research, it explores new forms of deliberative work, such as citizens’ juries, ethnography and social media analysis.
Agency
Design Council
United Kingdom
Creation date
1944
Address
Angel Bldg, 407 St John St, London EC1V 4AB
Design Council helps people and organisations in business, education, public services and government understand design and use it effectively as part of their strategy.
Design Council was originally set up as a public agency after WWII to promote design and to encourage innovation and competitiveness in Great Britain. Today it is a charity/association that works to advance new design thinking, encourage debate and inform government policy.

Many projects have been carried out by the agency, including the DOTT (Design of The Times) programme, which explored what life in a sustainable region could be like and how design could help, and programmes set up to train civil servants in design methods.
Association
Design School Nantes Atlantique
(Français) France
Creation date
1988
Address
Rue Christian Pauc, 44306 Nantes
Partner of the Chamber of Commerce and Industry of Nantes, Design School Nantes Atlantique is a private institution for higher education dedicated to design professions, and a non-profit organisation. The school is based on four values that embody its vision of design: the recognition of creative workers as true professionals; the promotion of design as a strong economic asset; design as a trigger for innovation; design as a practice that tackles social, economic and environmental issues in a responsible way.
Over the past few years, Nantes Atlantique has developed research activities and educational resources in the field of sustainable development in cities, health, and public administrations.
School
Design Territoire Alternatives
France
Creation date
2010
Address
4 bis rue Saint Jean, Aubusson
DTA is a collective of designers specialising in service design and local development.
The collective supports local and regional authorities in their prospective reflections and plans for new services involving citizens, actors in the voluntary sector, businesses, etc.

Their work includes finding ways to welcome seniors into the city centre; creating local resource centres; developing prevention mechanisms targeting youth; and exploring strategies for the future of rural train stations, middle schools and multi-media libraries. They have also run many training sessions on service design practices.

Adrien Demay, Damien Roffat and Romain Thévenet co-direct Design Territoire Alternatives.
Agency
Design Thinking Unit
Singapore
Creation date
1995
Address
Orchard Road, Istana, Singapore 238823
This unit is an integral part of the Prime Minister's services. Its role is to reinstate the citizen at the centre of the decisions and policies implemented by the government.
Government
Design-Innovation-Society Master's Degree, University of Nimes
France
Creation date
2011
Address
Rue du Dr Georges Salan, 30000 Nîmes
The 'Design-Innovation-Society' Master's degree at the University of Nimes, co-run with Ecole des Mines of Alès, focuses on training practitioners in social innovation using design. At present it is the only Masters course of its kind in France. The two-year curriculum includes three semesters based on projects run with public authorities, followed by a six-month internship.
The core of the course is composed of projects run with our public partners: regional governments, county councils, cities and metropolitan areas, hospitals and public institutions, associations and social business. The theoretical side of the curriculum includes social and human sciences (general anthopology of the project), management sciences, engineering, communication sciences and techniques. They include a training to research and to arts. The course is based at the laboratory Projekt.
School
Design4Future
Greece
Creation date
2016
Address
Kountouriotou 29, Pefki 151 21, Greece
Design4Future is the first service design agency in Greece addressing the specific needs of the public and social sector. Using service design as a tool, Design4Future's vision is to transform public organisations and create a more design-led public sector.
Design4Future has already run a few co-design workshops with public institutions and has organised service design training programmes to build internal design capacity. Design4Future is now piloting the first service design projects in some small units in public organisations to measure the impact and then try to scale.

Vasia Christoulaki is the founder of the Agency. Prior to that she has initiated and co-founded the first service design company in Greece, which is now part of the DesignThinkers Group.
Agency
DESIS Network
Italy
Creation date
2006
Address
Piazza Leonardo da Vinci, 20133 Milano
The Polytechnic University of Milan coordinates DESIS, the Design for Social Innovation and Sustainability Network, an international network of schools promoting design and social innovation in sustainable development projects.
DESIS was founded by Ezio Manzini, a leading thinker in design for sustainability.
School
Division of Information and Library Studies
Czech Republic
Creation date
1990
Address
Arne Nováka 1, 602 00 Brno-střed, Czech Republic
The Division of Information and Library Studies (KISK) is a young academic unit at the Faculty of Arts, Masaryk University, specialising in the study of the relationships between humans, technologies and information.
In 2002 it launched a Masters in 'Information Services Design', and is committed to project-based methods of teaching and integrating theory with practice.

KISK applies design thinking and a project-based approach both to teaching and designing information services. It also offers offers training sessions for libraries and public institutions focused on innovation management, service design and design thinking.
School
e-Estonia
Estonia
Creation date
2000
Address
Ludvig Puusepp Building, Lõõtsa 2a, Tallinn
e-Estonia is not a structure, but the name of a movement launched by the Estonian government to facilitate interaction between citizens and the state by using digital solutions.
One of the best known of these applications in Estonia is e-Residency, an online application allowing any foreigner to request the right to become a resident in the country. It has also been used to improve processes such as new business registrations, border control checks and prescription issuing.
Government
Engine Service Design
United Kingdom
Creation date
2000
Address
65-71 Bermondsey St, London SE1 3XF
Engine Service Design is a London-based agency that frequently works for public authorities, such as the borough of Camden in London and the County of West Sussex.
Joe Heapy and Oliver King are the co-founders of Engine Service Design.
Agency
ENSCI
France
Creation date
1982
Address
48 rue Saint Sabin, Paris
ENSCI, the Ecole Nationale Supérieure de Création Industrielle (National Institute for Advanced Studies in Industrial Design), is one of the top French design schools. The School offers advanced study, consultancy and research in all aspects of contemporary design practice.
It is a public establishment focused on industry and business, and it reports to the French ministries responsible for Culture and Industry. ENSCI is part of the DESIS network, which is focused on social innovation and headed by designer Marie Coirié.

The school is recognised for its innovative approach to design education, individualised programming and project-based learning. Academic study is balanced with professional experience and the study platform allows each student to develop his / her own profile, vision and field of practice.
School
Estonian Design Centre
Estonia
Creation date
2008
Address
Põhja puiestee 27a, 10415 Tallinn, Estonia
The Estonian Design Centre promotes design on behalf of the country’s businesses and communities.
The mission of the Estonian Design Centre is to make design visible and promote it as a tool that adds value, to bring together designers, entrepreneurs and the public sector, to increase the export potential of the products and services designed in Estonia, and to create an inspiring, innovative and cooperation-driven environment for the development of design.

As part of its work, the Centre runs programmes to inform civil servants about design initiatives.
Association
Etrange Ordinaire
France
Creation date
2010
Address
16 rue sainte Anne, Nîmes
étrangeOrdinaire is a design agency specialising in participatory design and social innovation. It invents and designs mechanisms (services, interfaces, products, experiences, etc.) that help to meet social needs.
The agency's work includes: the collaborative design of solutions for family facilities at the Hospitals of Marseille; and La Transfo, the creation of a government innovation lab for the Provence-Alpes-Côte d'Azur region.
Agency
Experio Lab
Sweden
Creation date
2013
Address
Rosenborgsgatan 50, 652 30 Karlstad, Sweden
Experio Lab is a national centre located in Värmland County. Entirely dedicated to health policies, its role is to reinstate the patient at the centre of the policies deployed by the county in this field.
Experio Lab undertakes actions in the field of mental disabilities, family accompaniment and first aid.
Local authority
FutureGov
United Kingdom
Creation date
2008
Address
2.01, The Wenlock, 50-52 Wharf Rd, London N1 7EU
Futuregov is a digital agency that uses design, technology and change management to improve public services. It was set-up in 2008 with the vision to transform local government, and has worked with local and regional authorities across the UK and in Australia.
Futuregov works closely with service users to understand their needs and build solutions that solve their biggest challenges, designing user-led digital technology to create better, cheaper local public services.

One of its first products was Patchwork, an application designed to help improve communication between frontline practitioners working with vulnerable children.

Dominic Campbell is one of the founders of the agency.
Agency
Gisèle Bessac LMO
France
Creation date
2009
Address
39 Boulevard de Magenta, Paris
Gisèle Bessac LMO provides support and training on innovation in social, medical-social and socio-cultural areas.
Gisèle Bessac has conducted numerous projects around master plan designs, for example: homes for the elderly in the cities/towns of Le Mans, Claye-Souilly and Bussy-Saint-Georges.
Agency
Government Digital Service
Government Digital Service
Creation date
2011
Address
129 Kingsway, London WC2B 6NH
The Government Digital Service is an entity of the British government charged with transforming government through service design and digital transformations.
GDS works with other government departments to place user needs at the centre of their work and to build platforms, set standards and develop new digital services.
Government
GovLab Austria
Austria
Creation date
2016
Address
Dr. Karl Renner-Ring 3, Wien
The goal of GovLab, a joint initiative set up by Danube University Krems and the Federal Chancellery, is to innovate in the public sector through research and experimentation.
The innovation lab was set up to enable central public sector challenges to be addressed in an open and interdisciplinary experimental space.

The main objectives of GovLab Austria are:

To implement prototypes of research and development projects in the field of management of innovation and evidence-based policy making.
To monitor innovative projects, methods and approaches in the public sector internationally.
To establish a national contact point (NCP) for innovation laboratories in the area of governance.
To bring together expertise from government, science, business and society.
To build on the resulting knowledge through education and training.
Government
Greater Lyon Department of Foresight and Public Dialogue
France
Creation date
2008
Address
20 Rue du Lac, Lyon
The Greater Lyon Department of Foresight and Public Dialogue combines evaluations and experiments. It is composed of four departments (monitoring and research, citizen participation, public marketing, publishing). These entities conduct audits, mobilise experts, set up public policy debates, organise dialogue with stakeholders, citizens and users, and lead creativity, design and prototyping strategy and foresight sessions.
Currently work is concentrated on thinking creatively about smart cities, about local/informal economies, and on Milllénaire 3, a magazine dedicated to foresight studies for future public actions, etc.
Local authority
Grrr
France
Creation date
2003
Address
2 rue Marcel Sembat, Nantes
Grrr is a creative agency that conducts design projects for public authorities, including projects with the following regions of France: Aquitaine, Rhône-Alpes, Pays de la Loire and the city of Nantes.
Grrr's projects with local and regional authorities include: developing participatory mechanism to engage with inhabitants and migrants in the city of Nantes; supporting the development of 'dynamic citizens' through social networks with the city of Rennes; and the creation of an innovation lab at the Regional Council of the Pays de la Loire region.

Jacky Foucher is co-founder of Grrr.
Agency
IDEO
USA
Creation date
1991
Address
501 The Embarcadero, Pier 28 Annex, San Francisco, CA 94105, USA
IDEO is an international design agency, originally founded in the US in 1991, that uses design thinking to help both the private and public sector improve their services and the way they work,
IDEO's design thinking methodology focuses on using human-centered design to create products, services, environments, and digital experiences.

In 2011 IDEO launched IDEO.org, which works with nonprofits, social enterprises and foundations to design solutions for social impact around the world.

IDEO was created in 1991 by the merger of three companies: David Kelly Design (created by David Kelly, Stanford University professor), ID Two (created by Bill Moggridge) and Matrix Product Design (created by Mike Nuttall). The IDEO founders are known for having designed specific products that have marked the history of interface design, such as the GRid compass (one of the first laptops), the first Apple mouse and Palm V, one of the first personal digital assistants.
Agency
iGovLab (Government Innovation Lab of the State of São Paulo)
Brazil
Creation date
2013
Address
Av. Morumbi, 4500 - Morumbi, São Paulo - State of São Paulo, Brazil
iGovLab is an initiative of the Government of the State of São Paulo in Brazil. The lab works on the development and application of complex problem-solving methods to address public sector issues.
It is supported by an innovative team and a dedicated workplace, and focuses on problem-solving workshops and running training courses for civil servants.

The lab's work included Design Thinking; service design; citizen participation; training courses and capacity building for public employees.
Government
Imagination Lancaster
United Kingdom
Creation date
2010
Address
LICA Building, Lancaster LA1 4YD
ImaginationLancaster is an open and exploratory design-led research centre at Lancaster University.
The Centre conducts applied and theoretical research into people, products, places and their interactions. It works with a variety of organisations to provide fresh perspectives on real-world issues and facilitate innovation, and offers Undergraduate, Masters and PhD study opportunities.

Rachel Cooper and Leon Cruickshank are co-directors of ImaginationLancaster. Rachel Cooper has launched several works on applied design and the public interest, including “Design for Policy", published by Ashgate.
School
In Situ Lab
France
Creation date
2008
Address
15 Rue Lixenbuhl, Illkirch-Graffenstaden
In Situ Lab is the name of the diploma for Advanced Studies in Applied Arts of (DSAA) the Academy of Strasbourg. It is devoted to public service design and teaches students co-creation and social innovation methods.
The students of In Situ Lab are trained in the practice of designing services and public policies via projects carried out in the field. This includes in cultural areas (through the the Bas-Rhin library), health care (through the teaching hospital of Strasbourg), and public administrative services (through the city of Gaujot's administrative centre).

Cécilia Rohmer-Gurisik and Nicolas Couturier lead the course.
School
In With Forward
Canada
Creation date
2013
Address
1185 W. Georgia Street
Vancouver V6E4E6
Canada
In With Forward is a team composed of sociologists, social innovators and community leaders. Its work is focused on rethinking social policies to move from a social protection model to an enabling system.
In Vancouver, In With Forward is scaling its Kudoz programme - a learning platform for people with cognitive disabilities. In Toronto, it is coaching frontline teams to prototype fresh practices with street-involved adults.
Agency
Innobasque
Spain
Creation date
2007
Address
Polígono Parque Tecnológico, Laida Bidea, 203, Zamudio, Bizkaia
Innobasque is the innovation agency responsible for coordinating and promoting innovation in the Basque Country.
The agency has been involved in participatory projects for training, social housing, the future of cities, aging and immigration.

José María Villate is the director of Innobasque.
Association
Innovation and Research Unit, Social Services Department, The Regional Municipality of Durham
Canada
Creation date
2011
Address
605 Rossland Road East, Durham, Ontario
The Social Services Department of The Regional Municipality of Durham, Ontario, Canada, provides important human services to Durham Region’s residents. The Department’s Innovation and Research Unit drives cross-sectoral transformational thinking across programs and services delivered to residents across the lifespan, from childcare through services for seniors.
Grounded in the belief that fostering a culture of innovation begins with unlocking the creative confidence of all staff, the Innovation and Research Unit offers a range of supports and a suite of tools and activities to guide, support, and lead innovation in service design and delivery. Activities include “operational support” (innovation project management from ideation through implementation), “knowledge exchange” (academic-community and cross-sectoral partnerships), “multimedia” (storytelling for impact), “research” (program measurement and evaluation), “innovation capacity building” (connections to local, national, and international innovation networks). Further, the Innovation and Research Unit supports employees across social service programs access and apply a customized combination of approaches and tools including “Service Hack Innovation Lab”, “Innovation and Research Forum”, “Co-Production”, “Behavioural Insights”, “Circle Technology”, “Visual Meetings”, “Virtual Knowledge Exchange”, and “Human Centred Design”.
Local authority
Innovation Design Lab
Italy
Creation date
2016
Address
corso settembrini 178, Turin
The Innovation Design Lab was set up within the Politecnico of Turin's Department of Design to develop, test and implement sustainable innovation design methodologies through practical studies and research projects.
Its methodology aims to connect the design innovation process with entrepreneurship culture, sustainability and best practices (in an economic, social and environmental perspective) to transform ideas into tangible outcomes.
School
Innovation Insights Hub
United-Kingdom
Creation date
2013
Address
Central Saint Martins, University of the Arts London, Granary Building, 1 Granary Square, London, N1C 4AA
The Innovation Insights Hub is a cross-UAL (University of the Arts London) resource to connect developments in business, technology and society with expertise inside the university resulting in innovative outcomes. The Innovation Insights Hub connects insights and ideas from creative research and practice to contemporary challenges resulting in innovative outcomes for society and business. The Hub is directed by Ludy Kimbell, researcher and consultant in strategic design.
There are already many activities happening across the university associated with innovation processes and outcomes. What the Hub does is explore emerging developments and create opportunities for practitioners and researchers to engage with them. These developments include technologies (such as data science and the internet of things), methodologies (such as scenario planning and digital research methods) and emerging contexts (such as design for policy and open innovation).

To do this, the Hub brings together researchers and students from across UAL with practitioners and academics from a range of contexts to catalyse new collaborative projects, connect perspectives, and build capabilities through training and courses.
School
Innovation Unit
United Kingdom
Creation date
2002
Address
CAN Mezzanine, 49-51 East Rd, London N1 6AH
Innovation Unit is a social enterprise that works with public authorities to develop different, better, lower cost solutions to social challenges.
The organisation is comprised of public service practitioners, designers and researchers, and works with people who use and deliver services in order to develop solutions to social challenges.

Valerie Hannon is one of the founders of Innovation Unit, created in 2002 under the aegis of the British Department for Education. The Innovation Unit became a private structure in 2006; it develops many projects for educational players and public authorities. Aviv Katz, previously a member of the Engine Service Design team, leads the team of public services designers.
Agency
Innovation, Science and Economic Development (ISED) Service Lab
Canada
Creation date
2015
Address
235 Queen St, Ottawa, ON K1A 0H5, Canada
The Lab supports Canadian innovation by co-creating government service experiences for Canadian businesses, with Canadians, to enhance competitiveness. This includes building capacity of federal programmess to apply new ways of thinking and to engage stakeholders. The Lab addresses complex service delivery challenges, design thinking, client-centred research, co-creation and solutions testing.
Since its doors opened, the Lab has had over 7,000 visitors and experimenters. On an ongoing basis, the Lab deals with over 30 active projects and events and another dozen in the pipeline. This is with 100 federal departments, provinces and territories, municipalities, businesses and associations alike.

Some recent examples include:
- Design thinking for the Community of Federal Regulators – who have also earned a Public Service Award in the process;
- Partnered with Startup Canada to design and facilitate a series of hack-a-thons on youth and women entrepreneurship, as well as social innovation and disruptive technologies;
- Hackathon on Homelenessness;
- A Dragon's Den on Blockchain usage;
- Serious game development for a Mental Health Game to encourage discussion and greater understanding of the challenges people face when dealing with mental health issues in the workplace. This project alone has engaged over 100 people in the development of the game; and
- Designed an inclusive federal strategy for persons with disabilities in the public service with the Persons with Disabilities Chairs and Champions Committee (PWDCCC).
Government
Justiça Federal do Estado de São Paulo
Brasil
Creation date
2016
Address
Rua Peixoto Gomide, 768 - 11º andar - Bairro Bela Vista - CEP 01409-903, São Paulo
The Federal Justice of São Paulo/Brazil congregates 53 federal courthouses located in 44 cities across the territory of the state of São Paulo, giving rise to 44 Judicial Subsections. It involves around 2,500,000 of ongoing cases, 4,200 employees, more than 300 judges and a 470 million dollar annual budget.
The federal justice innovation lab of São Paulo (iJuspLab) was created to provide an appropriate environment for studies and research, covering collaborative methodologies and techniques for solving judicial management complex problems, such as design thinking; business modeling and the use of open innovation platforms; workshops for the resolution of concrete problems; actions of coaching; piloting and management structure modeling.
Government
Kennisland
The Netherlands
Creation date
2012
Address
De Ruijterkade 128, Amsterdam
Kennisland is a think tank that has developed the concept of the “Kafka Brigade”, teams set up to combat bureaucracy.
Kennisland is involved in social inclusion, innovation in education and digital culture projects and in programmes for youth. It participates in many projects conducted by the Dutch government departments (e.g. Innovation Impulse for Education, Teaching Pointers).

Chris Sigaloff co-directs Kennisland.
Agency
Kolding City Council
Denmark
Creation date
2012
Address
Akseltorv 1, Kolding, Denmark
The city of Kolding has created a design department to rethink the city's organisation and policies.
Local authority
La 27e Région
France
Creation date
2008
Address
3-4 Rue la Vacquerie, 75011 Paris
La 27e Région is a public transformation lab based in Paris. It carries out research-action programmes exploring how design, social science and culture can improve the design of public policy. It also acts as a resource centre and offers a space called Superpublic, the first space of its kind devoted to new forms of public innovation.
La 27e Région runs several research-action programmes: Territoires en Résidences is an immersive programme for civil servants aimed at resolving a public problem over a 6 to 7-month period; its La Transfo programme supports the set-up of design-led innovation labs in a group of pilot communities; Changement d'échelle has been set up to provide support for wide-ranging/far-reaching policies covering a region or the entire country; Les Eclaireurs is a fictional design cycle on the future of public management practices.

La 27e Région is presided over by Christian Paul, a French Deputy and is directed by Stéphane Vincent.
Association
La Bobine
France
Creation date
2014
Address
1 ruelle sainte Eugénie, 30000 Nîmes
The Bobine is a design agency for services co-founded by Sophie Krawszik, Mathieu Surrel and Emma Livet.
The projects carried out by La Bobine include aiding the elderly (PACA Region), and ensuring the humane care of cancer patients in their homes, which was conducted in three test regions.
Agency
La Fabrique de l’Hospitalité: Innovation Lab of Strasbourg University Hospital
France
Creation date
2011
Address
1 Avenue Molière, 67100 Strasbourg
This innovation lab uses design and sociology to rethink relationships between patients and professionals. and is located within the Strasbourg University Hospital.
La Fabrique de l'Hospitalité is devoted to many projects, primarily tied to maternity services and to the palliative care unit at the Strasbourg University Hospital.

Christelle Carrier and Barbara Bay are the co-founders of this innovation lab.
Public institution
Lab 06
France
Creation date
2013
Address
147 boulevard du Mercantour, 06201 Nice
The Alpes-Maritime Département has set up Lab 06 with the aim of using technology to speed up modernisation of the region's public services.
Among the projects in progress: simplifying procedures for the elderly and the disabled; accelerating taking charge of RSA (minimum income) beneficiaries; implementing innovative work arrangements.
Local authority
Lab para la Ciudad
Mexico
Creation date
2013
Address
Tlaxcoaque 8, 2o Piso, Cuauhtémoc, Centro, 06090 Ciudad de México, D.F., Mexico
Lab Para La Ciudad is an experimental programme aimed at developing civic innovation and urban creativity in Mexico City.
The goal of the lab is to reconnect cities and citizens through government, not only by delivering better services and offering new channels for engagement, but also by re-imagining the role of government and how it can contribute to building better cities.

The lab team is comprised of architects, technologists, editors, art historians, political scientists, journalists, urban planners, filmmakers, sociologists, designers, and urban psychologists.
Local authority
Lab Pôle Emploi
France
Creation date
2015
Address
22 Allée Darius Milhaud, 75019 Paris
The Lab is a place where collaborators and users of Pôle Emploi (Employment Centre), partners and start-ups in the field of employment can participate in collaborative sessions led by a dedicated team. Its purpose is to accelerate the innovation process around employment so as to develop new services for users by co-building new solutions with them.
The Lab paves the way for moving from an innovative idea to a structured project via its incubation programme. It incubates new services designed to improve the life of its staff and the beneficiaries of the employment service in terms of mobility, the presentation of candidates for jobs, etc. It is managed by Reynald Chapuis, director of innovation and corporate social responsibility at Pôle Emploi.
Public institution
LabGob
Chile
Creation date
2014
Address
Amunátegui 232, Piso 12. Santiago, Chile
LabGob is the innovation laboratory of the Chilean government. It is composed of a multi-disciplinary team and works within an inter-ministerial framework. Its role is to implement innovative, user-centred projects, methods and practices in government departments.
Government
LabX
Portugal
Creation date
2016
Address
Rua Professor Gomes Teixeira, 2 1350 Lisboa, Portugal
LabX was set up by the Portuguese government to shape public administration culture, putting citizens at the centre of the development of new services.
The lab works with users, service providers and managers to experiment with new solutions that will improve public services and the daily lives of citizens and businesses.

One of its first projects has been to launch the 'Single Employment Desk, which aims to concentrate in a single physical space and on a single digital platform all interactions, between public services, unemployed citizens and potential employers - such as job searches, professional training and recruitment processes.
Government
LEF Future Centre
The Netherlands
Creation date
2008
Address
Griffioenlaan 2, 3526 LA Utrecht
The LEF Future Centre is part of Rijkswaterstaat, the Dutch government agency responsible for the design, construction, management and maintenance of the main infrastructure facilities in the Netherlands. The Centre works to encourage and support innovative processes and solutions within the agency.
The Centre works with different groups to create new ways of thinking and behaviour patterns around Rijkswaterstaat's key responsibility areas - including the main road network, the main waterway network and water supply and drainage systems. It focuses on where processes are stagnating or big changes are needed.
Government
Live Work
United Kingdom
Creation date
2001
Address
118 Commercial St, London E1 6NF
Live Work is a strategic design consultancy that specialise in service design and has offices in London, Oslo, Sao Paulo, Rotterdam, Helsinki, Brussels and Beirut.
The agency works with both the public and private sectors across the globe on service design projects. Examples include creating new guidelines for developing and delivering user-focused services for the Norwegian Directorate of Immigration, and working with citizens to create online services for Skills Development Scotland.

Ben Reason is one of the founders of Live Work.
Agency
Made Open Communications
United Kingdom
Creation date
2007
Address
2 Belmont Terrace, Devoran, Truro
Made Open is a design and technology company. We engage communities and design services that are better for citizens and deliver value to organisations.
"Made Open offers a broad range of skills, knowledge and expertise in public service re-design, organisational design, community engagement, communications and project management. We bring people and organisations together around shared goals, empowering them to share ideas and involving them in the design process.

In the last 10 years, we've worked with numerous local authorities, government departments, charities and businesses - helping them tackling challenges in areas such as health and adult social care, education and unemployment, crime, poverty, housing and homelessness.
Clients include: Cornwall Council, Monmouthshire County Council, Bristol City Council, Teignbridge Council, Age UK Cornwall, Stop the Traffik, Camphill Village Trust, Policy Lab, Falmouth University, Exeter University.

We also offer a digital platform that enables people to crowdsource ideas, volunteers, money and materials for community projects. Since its launch in 2015, community.madeopen.co.uk has helped many small charities and community groups across the South West get local projects off the ground. We have also sold three custom platform licences to Monmouthshire Council, Bristol City Council and Central Coast Council in Tasmania who are all committed to supporting local communities to tackle the challenges that matter to them."
Agency
MaRS Solutions Lab
Canada
Creation date
2013
Address
101 College Street, Toronto
MaRS Solutions Lab is an innovation laboratory focused on finding solutions to economic and social issues.
It works for both public and private players on projects concerning issues such as care for the chronically ill, the food system and cutting through bureaucracy.

Joeri Van den Steenhoven directs the Lab.
Association
MCO
Ireland
Creation date
1991
Address
MCO, The Warehouse 121/122, Capel St., Dublin 1
Website
www.mco.ie
We're a multi-disciplinary team bringing diverse perspectives to solving complex problems simply. Using design thinking, project management, and LEAN methodologies, we co-create solutions with our clients - applying 25 years of experience engaging with people on some of Ireland’s most significant projects in health and well-being, sustainability, and cultural regeneration.
"We explore new ideas, encourage curiosity, and unlock potential. As an advocate for sustainability, design, and positive social initiatives, we do work that works. Using design thinking, project management, and LEAN methodologies, we co-create solutions to problem solve with our clients - applying 25 years of experience engaging with people on some of Ireland’s most significant projects in health and well-being, sustainability, and cultural regeneration. We have deep and broad experience in: Concept and strategy development in health and wellbeing, socio-economic, sustainability and cultural regeneration projects. Public and stakeholder engagement, and behavioural change. Public and stakeholder engagement, and behavioural change.
Facilitation, design thinking workshops, and collaborative planning. Change management, training, mentoring and organisational culture. Creative and strategic communications, social media marketing strategy, content creation, and graphic design."
Agency
Medea Living Lab
Sweden
Creation date
2009
Address
Nordenskiöldsgatan 1, 211 19 Malmö, Suède
Medea is a research lab at Malmö University, Sweden, where researchers address societal challenges through experiments and interventions. The research focus is on media, design and public engagement.
The lab has conducted many participatory design projects with the city’s Associations and institutions. Bo Reimer manages Medea Living Lab.
School
Medea Living Lab
Sweden
Creation date
2009
Address
Nordenskiöldsgatan 1, 211 19 Malmö, Sweden
Bo Reimer dirige le Medea Living Lab, laboratoire d'innovation de l'Université de Mälmo, qui mène de nombreux projets de design participatifs avec les associations et les institutions de la ville.
School
MindLab
Denmark
Creation date
2002
Address
Slotsholmsgade 10-12, Copenhagen
MindLab is a cross-governmental innovation unit that involves citizens and businesses in creating new solutions for society.
MindLab is a pioneering initiative that has conducted many projects designed to tackle issues ranging from rethinking ways to help young entrepreneurs and the victims of work accidents, to restructuring taxation. One of its main focuses is looking at public problems from a citizen perspective.

It is part of three ministries and one municipality: the Ministry of Industry, Business and Financial Affairs, the Ministry of Employment, the Ministry of Education. the Ministry for Economic Affairs and the Interior and the municipality of Odense.

Thomas Prehn is the director of MindLab.
Government
MoJ Innovation Team
United Kingdom
Creation date
2013
Address
102 Petty France, London SW1H 9AJ
The innovation team of the Ministry of Justice has been set up to change the way the public accesses and uses the services of the justice department. The team consists of specialists in the fields of development, design, user research, content and implementation.
Government
Nesta
United Kingdom
Creation date
1998
Address
58 Victoria Embankment, London, EC4Y 0DS
Nesta is a global innovation foundation with a mission to spark and grow new ideas to improve how the world works for everyone. It use its knowledge, networks, funding and skills to take on big challenges, working in partnership with others to make change happen.
Its work includes a wide range of activities, ranging from early-stage investment to in-depth research and practical programmes. Areas Nesta works in include education, healthcare, the arts, technology, government innovation and economic policy. Within government innovation, it works with local, region and central government to explore new ways for governments to deliver their services, from people power to digital technology.

Geoff Mulgan is the CEO of Nesta.
Association
New Orleans Innovation Delivery Team
USA
Creation date
2011
Address
1300 Perdido St, New Orleans, LA 70112, USA
The City of New Orleans (Louisiana) is one of the first cities to set up an innovation a team, in partnership with Bloomberg Philanthropies.
The Innovation Delivery Team focuses on just two or three priority areas at a time, a deliberate tactic to create tangible, meaningful results in a set timeframe. The Innovation Delivery Model provides a structured and deliberate approach to innovation, combining data and analytical insight with design principles.
Local authority
New Urban Mechanics
USA
Creation date
2010
Address
1 CITY HALL SQUARE, 5TH FLOOR, BOSTON, MA 02201
New Urban Mechanics is a network of civic innovation offices. It pilots experiments that offer the potential to significantly improve the quality of city services, and works on a broad range of issues from increasing civic participation, to improving city streets and boosting educational outcomes.
Across its network, it explores how new technology, designs and policies can strengthen the partnership between residents and government and significantly improve opportunity and experiences for all.

Currently, there are three offices that are part of the New Urban Mechanics network. There are Mayor’s Offices of New Urban Mechanics in Boston and Philadelphia. There is also an Office of New Urban Mechanics housed at Utah Valley University, supporting innovation efforts across a range of municipalities in the Provo-Orem metropolitan area.

Individually, each office builds partnerships between internal agencies and outside entrepreneurs to pilot projects that address the needs of residents. As a network, it share lessons learned from this work so that good practice can scale more quickly.
Local authority
New York City Innovation Zone
USA
Creation date
2010
Address
52 Chambers Street, New York, USA
The New York City Innovation Zone is a project of the NYC Department of Education. Its task is to personalise teaching in relation to the needs, motivations and strengths of each child using design-based methods. The team is composed of 40 persons.
An incubation lab of the Department of Education, iZone works directly with over 300 schools and a range of companies and players in the education market to influence educational policy reforms and to develop solutions to improve the city's educational system.
Local authority
Northern Ireland Public Sector Innovation Lab
Ireland
Creation date
2014
Address
303 Airport Rd W, Belfast BT3 9ED
The Public Sector Innovation Lab works within the government of Northern Ireland. It uses design methods to rethink public services and the mechanisms set up by the government.
Government
NouLAB
Canada
Creation date
2015
Address
46 Dineen Drive, Fredericton, NB E3B 9W4, Canada
NouLAB is New Brunswick’s public and social innovation lab. We help the public and innovators act together to address our most pressing social, environmental, and economic challenges. By connecting change agents from across sectors, convening them around pressing issues, and facilitating their journey to deep change, NouLAB is making the change process smarter.
Vision: A province that has the tools to collectively foster ideas and empower individuals to reshape our communities into places where we all want to live.

Mission: To provide pathways in which we, together, explore ideas and test solutions to complex challenges.

NouLAB offers:
A six-month Lab Academy Programme
Multi-year subject specific labs
Lab Consulting services
Agency
Nékoé
France
Creation date
2009
Address
Le Lab'0, 1 avenue du Champs de mars, 45100 Orléans
Nekoé is a French agency dedicated to service innovation. Its activities include training in service design and design project management.
Nekoé's activities are mostly focused on private companies, but it has also worked on some projects with local government, such as Pays Loire Nature and the Orléans Service Jam.
Agency
Odense City Council
Denmark
Creation date
2012
Address
Flakhaven 2, Odense
The municipality of Odense mobilises design as a means of rethinking the policies pursued by the city. A specialist team applys methods based on user-oriented design and human and social sciences.
In particular, the City of Odense has mobilised these methods on policies to support people with learning disabilities by involving them in the development of policies aimed at them.
Local authority
Office of Personnel Management Innovation Lab
USA
Creation date
2014
Address
1900 E St NW, Washington, DC 20415, USA
OPM Lab is an innovation lab within the federal government's Office of Personnel Management. Its remit is to expose civil servants to innovation and co-design through training and applied projects.
The goal of OPM Lab is to teach human-centered design across the federal government and to help deliver innovative solutions that address complex public and cross-sector challenges. The Lab brings together a unique of private sector fellows, public servants and students who work collaboratively on challenges to design solutions based on the needs of those they serve.

Sydney Smith-Heimbrock currently heads OPM Lab.
Government
Open Practices
Irlande
Creation date
2015
Address
Castletroy, Co. Limerick
Open Practices uses user-centred design research to explore how government interventions in Ireland can create better outcomes for people and businesses in terms of sustainable behaviour and practices. It is funded by the Environmental Protection Agency and is located at the University of Limerick.
School
Pantopicon
Belgium
Creation date
2004
Address
Cogels Osylei 36, Antwerp
Pantopicon is a foresight and design studio based in Antwerp. We enable people and organizations to see, design for and act upon the challenges which the future might bring. Through speculative and analytical means we craft tools and processes, stories and strategies, products and experiences to stimulate debate, inspire action and catalyse change.
Besides its work for private clients, Pantopicon has years of experience in working with the public sector at various levels and in various countries. Among others, the studio supports and engages everyone from policymakers to members of local communities to envision and design visions, policies and service concepts for the future of their cities, regions, etc. Activities ranging from speculative design regarding future governance concepts, across designing and facilitating urban innovation labs to hands-on co-creative neighbourhood focussed projects of design for social innovation, all fill Pantopicon's portfolio.
Agency
Parsons DESIS Lab
United States
Creation date
2009
Address
6 East 16th Street, New York, NY, United States
Parsons DESIS (Design for Social Innovation and Sustainability) Lab is an action-research laboratory created in 2009 at The New School in New York City.
DESIS Lab works at the intersection of strategic and service design, management, and social theory, applying interdisciplinary expertise in problem setting and problem solving to sustainable practices and social innovation.

DESIS Lab develops externally funded practical/research projects with local partners and promotes workshops, studios, toolkits, exhibitions, and publications that facilitate social change through design-driven initiatives.
School
Parsons School of Design
USA
Creation date
1970
Address
66 5th Ave, New York, NY 10011, USA
Parsons School of Design is an NYC-based design school affiliated with The New School University.
Parson is formed of five different schools, including the School of Design Strategies, which helps students address shifting social, political and ecological contexts to develop design solutions that combine service design, management and social innovation.

Around 3,100 undergraduate and 400 graduate students attend the school. Other campuses are located abroad, including Parsons in Paris. The school also houses the Public Policy Lab, a non-profit association that uses human-centred design to improve public policy and services.
School
PDR
United Kingdom
Creation date
1994
Address
Cardiff Met Campus, Western Avenue, Cardiff CF5 2YB
PDR is a design consultancy and applied research centre located at Cardiff Metropolitan University.
PDR combines research activity alongside consultancy practice, and works across eight different areas; user centred design, service design, design and innovation policy, new product development, surgical and prosthetic design, prototyping and manufacturing, eco-design and design management.

Its public sector projects include: working with Essex County Council to build capacity for design thinking among senior advisors and commissioners; helping the Welsh government to redesign the support process for participants of its business innovation programmes; and working with the Silesia Region in Poland to develop a service design framework for public services.
Agency
Plausible Possible
France
Creation date
2011
Address
4 rue de la Vacquerie, 75011 Paris
Plausible Possible is a design agency that works with public institutions and enterprises to design and improve their services. They have carried out many projects at the regional level with French departments, as well as in rural areas.
Among its projects: redesigning the reception of France’s national pension fund agencies (Caisse National des Allocations Vieillesse); 'Fabricating Futures', a social innovation project conducted with Pays Combraille en Marche in the Creuse Département; 'Villages of Tomorrow', a creative foresight and participatory study conducted together with the region of Bourgogne.

The designers Yoan Ollivier and Grégoire Alix-Tabeling are the founders of Plausible Possible.
Agency
Policy Connect
United Kingdom
Creation date
1995
Address
32-36 Loman St, London, Southwark SE1 0EH
Policy Connect is a think tank dedicated to improving the public sector in connection with the British Parliament.
Policy Connect brings together parliamentarians with public and private organisations to tackle big issues across a range of sectors affected by policy. It produces policy-led independent research with evidence-based recommendations to inform and improve UK public policy.
Association
Politecnico di Milano
Italy
Creation date
1863
Address
Piazza Leonardo da Vinci, 32, 20133 Milano
The Polytechnic University of Milan is an Italian engineering school offering degrees in engineering, architecture and design. It trains engineers, architects and industrial designers.
For several years now the school has promoted design in devising sustainable development and in fostering social innovation, which was primarily initiated by Ezio Manzini, a design professor who is currently retired.
School
PROJEKT
France
Creation date
2016
Address
1 place du président Doumergue, 30000 Nîmes, France
PROJEKT is a research unit at the University of Nîmes. PROJEKT's team is composed of design researchers who promote "project grounded research", which is based on in situ design projects.
The goal of PROJEKT is to develop fundamental research in the field of social innovation by design, and to contribute to the knowledge, transformation and improvement to the world's "habitability", including health, housing and public services. Its design specialities include: service design, design for policy, interaction design, and more generally social design.
Public institution
Public Innovation Lab of the Grand Est Region
France
Creation date
2013
Address
5 Rue de Jericho, 51000 Châlons-en-Champagne
The LABO is a space for work, reflection and experimentation that re-examines ways of doing public policy. It mobilises methods of testing, research, dialogue, productive confrontation and prototyping to imagine and build public services adapted to the needs of citizens.
Among the challenges explored by LABO: How to clarify the responsibility for training in health and social institutes, for beneficiaries, and for better coordination of care providers? How to communicate with the public, ranging from notification by post to grant payments, and to deliver clear information? How to contact potential users of European funds?

Rachel Redon heads the LABO, the public innovation lab of the Grand Est Region of France (Alsace Champagne-Ardenne Lorraine).
Local authority
Public Policy Lab
USA
Creation date
2011
Address
10 Jay Street, Suite 203
Brooklyn, NY 1120, USA
Public Policy Lab is a non-profit association; its goal is to help governments produce more efficient public services.
The lab works at the intersection of human-centered design and public policy. It partners with government to design better public services with low-income and at-risk communities.

It is directed by Chelsea Mauldin, sociologist and designer.
Association
Pulse Lab Jakarta
Indonesia
Creation date
2012
Address
Jalan MH Thamrin Kav No.59, RT.9/RW.5, Gondangdia, Menteng, Central Jakarta City, Special Capital Region of Jakarta 10350
Pulse Lab Jakarta is a data innovation lab that harnesses the power of new digital data sources, real-time analytics and service design for development and humanitarian action. It is co-owned by the Government of Indonesia and the United Nations, though UN Global Pulse.
The lab gas several core aims:
- Forging public-private partnerships for access to data, technologies and expertise.
- Conducting joint innovation projects with governments, development programmes and UN agencies to address information gaps in development practice and humanitarian action
- Building open source tools for enhanced early warning, real-time monitoring, and impact evaluation
- Using service design to integrate its tools into existing systems and to inform the design of programmes and projects.

For details of specific projects, see:
https://medium.com/@PLJ
http://www.unglobalpulse.org/taxonomy/term/897
Government
Region Occitanie
France
Creation date
2017
Address
22 Boulevard du Marechal Juin, 31 406 Toulouse
The goal of the Lab is to promote methodologies inspired by service design and innovation within the regional government, with a close partnership with other governments in Occitanie. Its role is to contribute to a global impact in terms of efficiency, agility and management quality with a user-driven perspective.
The role of the Lab is to facilitate a large network of internal innovators with the aim to promote a user-centred design culture. Externally, it aims at identifying and promoting networks of partners through meetings and common projects.
Local authority
Roskilde City Council
Denmark
Creation date
2009
Address
Rådhusbuen 1, Postboks 100, Roskilde
The Danish municipality of Roskilde uses design techniques as a method for developing public policy.
Among the issues that the municipality had employed design techniques for is developing domestic aid services for the elderly.
Local authority
Royal College of Art
United Kingdom
Creation date
1837
Address
Kensington Gore, London SW7 2EU, UK
The Royal College of Art (RCA) is a university located in London; it offers post-graduate studies in the fields of art, design and communication. RCA offers a degree in service design and trains students in design practices applied to the public sector.
School
SALAR
Sweden
Creation date
2007
Address
Hornsgatan 20, 118 20 Stockholm, Sweden
The Swedish Association of Local Authorities and Regions, SALAR, is both an employers' organisation and an organisation that represents and advocates for local government in Sweden. SALAR represents and acts on their behalf.
Over the past few years SALAR has run several projects aimied at promoting innovation through design in local governments, such as Radical Change, a cross-government programme led with 10 pilot local authorities, or the publication of "the Innovation Guide for Public Sector", which has been produced in cooperation with the Swedish Industrial Design Foundation.
Local authority
Satori Lab
United Kingdom
Creation date
2014
Address
22 Windsor Place, Cardiff CF10 3BY
Satori Lab is an agency that supports organisations, primarily administrations and local authorities, to change their organisation via service design techniques so as to become more flexible in their approaches to their work.
Satori Lab works on behalf of the British Cabinet Office, Nesta and the City of York.
Agency
Seoul Innovation Bureau
South Korea
Creation date
2013
Address
110 Sejong-daero, Jung-gu, Seoul, South Korea
The goal of Seoul Innovation Bureau is to encourage social innovation and collaboration with citizens to improve the city's services and policies.
The overriding principle of the Bureau is that citizens are the main catalysts and sources of innovation, whether that be in identifying problems, clarifying issues or generating solutions. The Bureau team captures and orchestrates this knowledge and insight.

The team is composed of nearly 60 people.
Local authority
Service Kitchen
France
Creation date
2016
Address
Aktan, 20 rue André Dessaux, 45400 Fleury Les Aubrais
Service Kitchen was created by the association of a service design agency (Aktan) and social innovators (CoopAxis). It allows to meet people where they are by providing a mobile team and useful tools. We help organisations in their transformation process by using a user-centric approach and the service design methodology.
We always find different new ways to integrate people (users, citizens, inhabitant, patients...) in the transformation process, even if they only have few available minutes. We work with local authorities and medical institutions on various issues, but every time with one key question: “how can we organize the most iterative process to make sure the solution that will emerge from it will be usable, useful and desirable?”
Agency
ServiceLab Public Service Development Agency
Georgia
Creation date
2014
Address
67a Akaki Tsereteli Ave, Tbilisi, Georgia
ServiceLab is a government innovation lab and is part of the Public Service Development Agency, which operates under the Ministry of Justice of Georgia. It was established in November 2014 in partnership with UNDP Georgia.
ServiceLab uses human-centred design (Design Thinking) to design and deliver government services, tackle existing problems and introduce innovative approaches into the way the government operates.
Government
SGMAP
France
Creation date
2012
Address
64 allée de Bercy, Paris
The general secretariat for modernising public action (SGMAP) is a French government agency placed under the authority of the Prime Minister and attached to the General secretariat of the French Government. It is composed of the inter-ministerial directorate for accompanying public transformations (DIAT), and the inter-ministerial directorate for digital technology and information and communication systems of the State (DINSIC). SGMAP’s general secretary is Laure de la Breteche.
Design forms part of the disciplines whose use is encouraged to conduct State modernisation works, in similar fashion to the behavioural sciences and the “start-up” culture, in order to review and rework the methods employed for designing the State’s digital services. Futurs Publics designates the community of public innovators headed by SGMAP.
Government
SILK
United Kingdom
Creation date
2007
Address
County Hall, Maidstone ME14 1XQ
SILK - 'Social Innovation Lab of Kent' - was set up by the County of Kent to help design public services and policies.
Its early projects led to the development of a human-centred methodology and toolkit that draws on tools from social science, community development, business and design. By working in a participatory way across sectors and disciplines, the SILK approach helps local authorities to address complex problems. It can be applied to strategy, service design and sustainable community projects.

SILK has worked in areas including families, housing, reducing re-offending, young people, dementia and migration.
Local authority
Sitra
Finland
Creation date
1967
Address
Itämerentori 2, Helsinki
Sitra is a public fund that collaborates with partners from different sectors to research, trial and implement bold new ideas that shape the future.
Sitra promotes economic prosperity and the success of the Finland of tomorrow by investing in innovative programmes, projects and start-ups focused on the country’s priority objectives. Its aim is a Finland that succeeds as a pioneer in sustainable well-being.

Sitra was founded as an organisation of the Bank of Finland in 1967 to honour the 50th anniversary of Finland's independence. Sitra's tasks are defined by law, and in 1991 Sitra was transformed into an independent fund that reports directly to the Finnish Parliament.

Mikko Kosonen heads SITRA.
Agency
Skills Development Scotland
United Kingdom
Creation date
2008
Address
78-80 Tollcross Rd Glasgow
Skills Development Scotland is the the national skills agency of Scotland, and includes a service design and innovation department where design is used in a multidisciplinary way to improve the effectiveness of training.
John McClelland is the chair of Skills Development Scotland.
Government
Smart Factory, Région PACA
France
Creation date
2014
Address
27 Place Jules Guesde, 13002 Marseille
The Smart Factory of the Provence-Alpes-Côte d'Azur Region is a lab that proposes new processes for the design and implementation of public policies. It aims to better take into account the needs of users/citizens, and builds on their involvement in all stages of project development. It uses methods from service design, digital and social sciences.
A few of Smart Factory's current projects include redesigning the the processing of grant applications; co-designing the canteen service of a high school; redefining the methods of intervention of the Regional Council (for example, requests for bids); organising numerous sessions to inform civil servants about the techniques of design, etc.
Local authority
Snook
United Kingdom
Creation date
2009
Address
84 Miller St, Glasgow G1 1DT
Snook is an agency entirely dedicated to service design in government administrations and social organisations. It has offices in Glasgow and London.
Snook has carried out many projects, primarily regarding the future of the city of Glasgow and the city’s online services, and on behalf of the Ministry of Health.

Sarah Drummond is co-founder of Snook.
Agency
Snowcone & Haystack
Finland
Creation date
2013
Address
Eteläranta 10, 00130 Helsinki, Finland
Snowcone & Haystack is a strategic design practice focused on helping governments and leaders innovate.
It has worked with a range of organisations and institutions including: Helsinki City Department of Education, City of Nokia, Northern Ireland Department of Finance, Slovenian Ministry of Education, Helsinki City Executive Office, Slovenian Ministry of Economy, Centro (Mexico City), Impact Hub Geneva, Helsinki City Department of Youth, and the Prime Minister's Office (Finland),

Marco Steinberg heads Snowcone & Haystack.
Agency
STBY
The Netherlands
Creation date
2002
Address
Spring House, De Ruyterkade 128, 1011 AC, Amsterdam
STBY is specialised in Design Research for Service Innovation. Based in Amsterdam and London, STBY works for a wide range of client organisations spanning both the private and public sector. STBY is also a co-founder of the international network REACH (www.globaldesignresearch.com).
Examples of STBY's work in the public sector are: An in-depth and longitudinal research project on consumer attitudes towards sustainable food for the Dutch Ministery of Economic Affairs and the National Institute for Public Health and the Environment; A series of co-creative research projects on inner-city bicycle parking and more space for pedestrian for the City of Amsterdam; A pilot project on citizen engagement in the development of the new London Safety Plan for the London Fire Brigade; An accelerator program for the innovation award program for NGOs run by the Innovation Department Spindle at Partos.
Agency
Strategic Design Scenarios
Belgium
Creation date
2002
Address
36 rue Dautzenberg, Ixelles
Strategic Design Scenarios is a sustainable innovation laboratory. SDS conducts experiments with users, designs scenarios, organises social conversations and co-designs solutions that combine products, services and policies promoting more sustainable ways of life.
SDS has carried out many projects in Belgium, France and throughout the world focused, for example, on social innovation in major cities, on legal protection for juveniles, on the future of secondary education, and on foresight studies regarding innovation methods.

François Jégou is the founder of SDS.
Agency
Superpublic Paris
France
Creation date
2014
Address
4 rue de la Vacquerie, 75011 Paris
Superpublic is the first space devoted entirely to new forms of innovation in the public sector. Covering an area of 300m2, Superpublic houses organisations (including La 27e Région, Plausible Possible, Care & Co, Indivisible) as well as having co-working spaces. It hosts over 80 events and workshops annually.
SuperPublic is funded by SGMAP, the city of Paris, the Caisse des Dépôts (national investment fund) and by local authorities who are members of La 27e Région. Inspired by SuperPublic, the city of San Francisco created SuperPublic San Francisco in July 2016.
Association
Superpublic San Francisco
USA
Creation date
2016
Address
50 United Nations Plaza, San Francisco, CA 94102, USA
Superpublic San Francisco is both an innovation laboratory and a co-working space for the city of San Francisco, the state of California and the federal government.
Located in the municipality's buildings, Superpublic covers an area of 1500m2 and accommodates civil servants, designers and digital players whose goal is to innovate in all areas covered by urban policies. Superpublic San Francisco is run by the City Innovate Foundation and is the direct offspring of Superpublic in Paris, which was created in 2014.
Local authority
Symantra
Belgium
Creation date
2009
Address
Rue des cultivateurs 8, Bruxelles
"Symantra is an innovation and digital agency working mainly in the field of policy design, related to creative and digital economy. We integrate design thinking in our methodologies (co-creation workshops, UX design of digital solutions, user testing...). Anne Magnus is the MD of Symantra.
"
Agency
TACSI
Australia
Creation date
2009
Address
1/265-279 Flinders St, Adelaide
The Australian Centre for Social Innovation (TACSI) is a social innovation lab that contributes to addressing the economic, social, environmental and cultural issues facing Australia today.
TACSI exists to develop, test and spread innovations that change lives for the people who need it most. At the heart of TACSI lies the fundamental belief that people are the experts in their own lives. One of TACSI's main initiatives is "Family by Family", a family peer support programme designed with the families themselves.

TACSI also partners with organisations to develop insights, build capacity, design solutions and change systems.

Nicholas Gruen is the Chairman of TACSI, as well as the Open Knowledge Foundation in Australia.
Association
Talking Things
France
Creation date
2009
Address
54 rue des Hanots, 93100 Montreuil
Talking Things is a design agency specialised in service design and urban planning. It frequently works with regional and local authorities, public establishments and government agencies.
Talking Things has primarily worked with the Seine Maritime Département to rethink ways to receive and monitor recipients of social benefits (RSA) and to imagine new urban amenities for employees working in the La Défense business district of Paris.

Alexandre Mussche and Xavier Figuerola co-founded Talking Things.
Agency
The Alternative Service Delivery Unit
The Alternative Service Delivery Unit
Creation date
2011
Address
2 Merrion Street Upper, Dublin
The Alternative Service Delivery Unit is responsible for identifying new and innovative means of delivering services. This includes assisting public sector bodies to find models of service delivery that best suit the service they want to provide to the public.
The Alternative Service Delivery Unit is an entity of the Department of Public Expenditure and Reform.
Government
The Joint Research Centre
Belgium
Creation date
2015
Address
Retieseweg 111, B-2440 Geel, Belgium
The Joint Research Centre (JRC) is the department of the European Commission responsible for science and knowledge. Its teams are composed of scientists and researchers responsible for using independent knowledge to provide input for European policies.
Since 2015, JRC heads the EU Policy lab, a multi-disciplinary team that mobilises methods taken from design, the humanities and social sciences to conduct experiments in co-designing the policies and mechanisms of the European Commission.
Government
The Point People
United Kingdom
Creation date
2013
Address
Makerversity, Somerset House, New Wing, Lancaster Place, WC2R 1LA
The Point People is a collective of designers, social innovators, artists, entrepreneurs, technologists, writers and researchers committed to driving systemic change for a more equitable society.
It aims to build, nurture and map networks so that it can connect people and knowledge, and explore systemic changes. All its work is underpinned by a desire to build empathy and cooperation, foster generosity, and to champion people and ideas.

The Point People has run projects for the UK Cabinet Office, the Department of Health and the British Council.
Agency
The Young Foundation
United Kingdom
Creation date
2005
Address
18 Victoria Park Square, London E2 9PF, Royaume-Uni
The Young Foundation is a think tank created in 2005 as an extension to the works of the social entrepreneur Michael Young. It specialises in social innovation, primarily in the public sector.
The foundation works across the UK and internationally to create insight and innovations that put people at the heart of social change, using a mix of research and programmes. It also works to bring together leading thinkers and policymakers from around the world to debate and develop new ideas to tackle inequality. An example of this is the launch of SIX (Social Innovation eXchange), an international network for interchanging information dedicated to social innovation.
Association
Think Place Global
Australia
Creation date
2005
Address
4/50 Blackall St, Barton ACT, 2600, Australia
Think Place is a design thinking agency based in Australia, New Zealand, Kenya and Singapore.
ThinkPlace works with people in complex public systems to develop insights and generate innovative solutions. Its approach is based on the principles of co-design and the belief that those closest to the problem have the expertise, insights and motivation to solve it.

ThinkPlace began in 2005 and its design methodology brings together theory and insights from its practice. The work of Think Place is focused on issues such as citizen participation, combating criminality and improving health services.
Agency
Think Public
United Kingdom
Creation date
2003
Address
Brushfield Street, London E1 6EU, Royaume-Uni
thinkpublic is a social design agency dedicated to co-creating innovative solutions to improve healthcare.
It works with public authorities and uses approaches including: co-creation, service design, product design, digital innovation, patient experience and training.

The agency works across a number of healthcare areas, including ageing; mental health; chronic conditions; patient experience and behaviour change.

Deborah Szebeko is the founder of Think Public.
Agency
Thinking Room
United Kingdom
Creation date
2009
Address
Treyew Rd, Truro TR1 3AY
Part of Cornwall Council, Thinking Room is a multi-disciplinary innovation unit that combines user-centred design methods with best management practices to turn good ideas into concrete services/policies.
Local authority
UK Policy Lab
United Kingdom
Creation date
2014
Address
70 Whitehall, London SW1A 2AS
UK Policy Lab is a design-based innovation unit that is part of the UK's Cabinet Office.
Policy Lab aims to bring new approaches to policy-making, such as data science and user-centred design, and works as a research and design testing ground for policy innovation across government.

Open-policy making is key to the Lab’s approach. Policy Lab creates a neutral space for policymakers to collaborate across departments and engage with the public and external experts in key policy areas.

Andrea Siodmok directs the UK Policy Lab.
Government
UNHCR Innovation
Switzerland
Creation date
2013
Address
Rue de Montbrillant 94, 1201 Geneva, Switerland
UNHCR Innovation is a department of the United Nations High Commission for Refugees. It mobilises user-centred design methods to devise new solutions together with the refugees.
The department runs a collection of labs based on themes rather than location, including: Emergency Lab, Learn Lab, Link Lab and Energy Lab. The labs apply principles of human-centred design and prototyping to address complex refugee challenges.

Among the projects carried out by UNHCR Innovation is a housing unit designed with furniture manufacturer Ikea.
Government
Us Creates
United Kingdom
Creation date
2012
Address
Studio 103 North Block 1-45 Vox Studios, London SE11 5JH
Us Creates is an agency specialised in public service design in the field of health, medical care and social welfare.
It uses approaches including user insights, service design and communication design. Mary Rose Cook heads Us Creates.
Agency
User Studio
France
Creation date
2009
Address
46 Rue René Clair, 75018 Paris
User Studio is an innovation agency working in the field of public services design. Beyond its activities assisting start-ups and large groups, User Studio has developed a solid reputation with public administrations and regional and local authorities.
Among the works of User Studio: ZenWay, a new navigation tool designed together with the RATP (Paris rapid transit system); working with the Labo of the Champagne-Ardenne region; co-design work connecting users with the Lyonnaise des Eaux (a water supplier).

User Studio was co-founded by Denis Pellerin, Matthew Marino and Matthieu Savary.
Agency
Waag Society
The Netherlands
Creation date
1991
Address
Sint Antoniesbreestraat 69, 1011 HB Amsterdam
Waag Society - the institute for art, science and technology – is a general public interest organisation and a pioneer in the field of digital media and social innovation.
The Waag Society conducts many projects ranging from providing air pollution sensors to citizens, setting up digital projects on ways to enhance the value of and improve access to museum collections for new publics (Heritage projects), and redesigning educational paths.
Association
Y Lab
United Kingdom
Creation date
2015
Address
Cardiff University, United-Kingdom
Y Lab (Welsh for 'The Lab') is the Public Services Innovation Lab for Wales, a partnership between Cardiff University, a Russell Group University, and Nesta, the UK’s innovation foundation.
Y Lab works with public services organisations in Wales to build innovation and research capacity. We do this through a number of methods, including innovation programmes and new collaborative networks which develop and test solutions to major societal challenges in Wales.

Through this collaborative approach, Y Lab supports public services in Wales to promote and exemplify public services innovation and efficiency - as well as contributing to the national and international knowledge base.
Government
Zentrum fur Sozial Innovation (ZSI)
Zentrum fur Sozial Innovation (ZSI)
Creation date
1990
Address
Linke Wienzeile 246, Wien
Website
www.zsi.at
The ZSI in Vienna is an independent research institute in the field of social sciences and works at both the national and international level on research projects in social innovation.
ZSI conducts research on the social embedding and impact of all types of innovations, and contributes to the design and diffusion of socially accepted and sustainable innovations to meet social challenges.

By deploying innovative research, education, advisory services and co-ordination of networks, ZSI creates new knowledge, reflects and configures existing knowledge, evaluates measures, develops concepts and forwards their implementation.

Joseph Hochgerner is the scientific director.
Association

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