Brooklyn, NY 1120, USA
Organisations in detail
Line Rix and Mikkel Jespersen are co-founders of the agency.
2010 - 2013 Life 2.0 Supporting elderly people life in their own neighbourhood. EU-project in collaboration with Aalborg Municipality (Aalborg, Denmark) and citizens' association in Milano, Barcelona and Johensuu (Finland)
2011 - 2015 My Neighbourhood: services to connect local communities in 4 European cities: Aalborg, Milano, Lisbon, Birmingham (EU Funded Project)
2016 - Current Open4Citizens: Supporting citizens to make meaningful use of open Data. Infrastructuring citizens' design capability to design a new generation of services based on open data in Copenhagen, Karlstad (Sweden), Rotterdam, Barcelona and Milano (EU-H2020).
2017 - Current: MUV. Mobility Urban Values. Designing playful solutions to support sustainable mobility in collaboration with the cities of Palermo (Italy), Gent (Belgium) Amsterdam, Barcelona, Fundao (Portugal) and Helsinki. (EU - H2020)
2017 - current: DesignScapes, Building Capacity for Design Enabled Urban Innovation. (EU - H2020)"
The lab is directed by Professor Philippe Dean and has around 120 students.
Difi's tasks include:
- Providing assistance with re-organisation processes in the public sector
- Setting up solid public procurement procedures
- Encouraging coordinated and cost-efficient use of ICT within the public sector
- Making public information and services more accessible for citizens and public agencies
- Inspecting public and private organisations to ensure that their web-based solutions and self-service machines fulfill universal design requirements
- We also give advice to other bodies of the Norwegian central government in giving institutional building assistance to new democracies.
Among the works of Care & Co is Nume, an application for patients, doctors and medical laboratories that gives more meaning to the information provided to patients; the co-design of a day hospital in Strasbourg and a home for the disabled in Val d’Oise; and work to better organise the use of rural clinics in the Auvergne region.
Care & Co was founded by the designer Marie Coirié.
Four types of services are provided by the Centre:
- Innovative methods
- Creation of knowledge
- Creation of new capacities
- Community Partnerships
Cité du design also runs the Laboratory for Innovative Uses and Practices (LUPI), an innovative methodology of co-design with users and enterprise. The LUPI method has led to many public policy projects, including, for example, the participatory management of household refuse.
Olivier Peyricot runs the International Design Biennale. Nathalie Arnoult is the design manager and Alexandre Pennaneach is in charge of LUPI.
Some examples include a subscription for libraries for interactive children's books and an online subscription for libraries for all newspapers in Belgium.
Alongside these services, Cultuurconnect is leading 16 pilot projects in collaboration with local cultural partners in Flanders. Digital innovations such as live streaming, arcade games and data-driven marketing are being tested.
The organisation was founded by Elisa Demay, a sociologist and specialist in cultural mediation.
Many projects have been carried out by the agency, including the DOTT (Design of The Times) programme, which explored what life in a sustainable region could be like and how design could help, and programmes set up to train civil servants in design methods.
Our support is organized around three areas:
- Scenarios, including the design and production of fictional design scenarios that are intended to support debate and consultation, internally or with audiences, and tools that inform decision-making for public decision-makers.
- Formats, with the organization and the animation of participative workshops of critical prospective, for the stakeholders or the general public.
- Tools, with the design and production of kits for prospective reflection tools and critical creativity, conceived in playful and participative formats.
We also teach fiction design in different universities in Europe and conduct a research activity around design fiction in the service of public controversy.
Their work includes finding ways to welcome seniors into the city centre; creating local resource centres; developing prevention mechanisms targeting youth; and exploring strategies for the future of rural train stations, middle schools and multi-media libraries. They have also run many training sessions on service design practices.
Adrien Demay, Damien Roffat and Romain Thévenet co-direct Design Territoire Alternatives.
Vasia Christoulaki is the founder of the Agency. Prior to that she has initiated and co-founded the first service design company in Greece, which is now part of the DesignThinkers Group.
KISK applies design thinking and a project-based approach both to teaching and designing information services. It also offers offers training sessions for libraries and public institutions focused on innovation management, service design and design thinking.
The school is recognised for its innovative approach to design education, individualised programming and project-based learning. Academic study is balanced with professional experience and the study platform allows each student to develop his / her own profile, vision and field of practice.
As part of its work, the Centre runs programmes to inform civil servants about design initiatives.
One of its first products was Patchwork, an application designed to help improve communication between frontline practitioners working with vulnerable children.
Dominic Campbell is one of the founders of the agency.
The main objectives of GovLab Austria are:
To implement prototypes of research and development projects in the field of management of innovation and evidence-based policy making.
To monitor innovative projects, methods and approaches in the public sector internationally.
To establish a national contact point (NCP) for innovation laboratories in the area of governance.
To bring together expertise from government, science, business and society.
To build on the resulting knowledge through education and training.
Jacky Foucher is co-founder of Grrr.
In 2011 IDEO launched IDEO.org, which works with nonprofits, social enterprises and foundations to design solutions for social impact around the world.
IDEO was created in 1991 by the merger of three companies: David Kelly Design (created by David Kelly, Stanford University professor), ID Two (created by Bill Moggridge) and Matrix Product Design (created by Mike Nuttall). The IDEO founders are known for having designed specific products that have marked the history of interface design, such as the GRid compass (one of the first laptops), the first Apple mouse and Palm V, one of the first personal digital assistants.
The lab's work included Design Thinking; service design; citizen participation; training courses and capacity building for public employees.
Rachel Cooper and Leon Cruickshank are co-directors of ImaginationLancaster. Rachel Cooper has launched several works on applied design and the public interest, including “Design for Policy", published by Ashgate.
Cécilia Rohmer-Gurisik and Nicolas Couturier lead the course.
José María Villate is the director of Innobasque.
To do this, the Hub brings together researchers and students from across UAL with practitioners and academics from a range of contexts to catalyse new collaborative projects, connect perspectives, and build capabilities through training and courses.
Valerie Hannon is one of the founders of Innovation Unit, created in 2002 under the aegis of the British Department for Education. The Innovation Unit became a private structure in 2006; it develops many projects for educational players and public authorities. Aviv Katz, previously a member of the Engine Service Design team, leads the team of public services designers.
Some recent examples include:
- Design thinking for the Community of Federal Regulators – who have also earned a Public Service Award in the process;
- Partnered with Startup Canada to design and facilitate a series of hack-a-thons on youth and women entrepreneurship, as well as social innovation and disruptive technologies;
- Hackathon on Homelenessness;
- A Dragon's Den on Blockchain usage;
- Serious game development for a Mental Health Game to encourage discussion and greater understanding of the challenges people face when dealing with mental health issues in the workplace. This project alone has engaged over 100 people in the development of the game; and
- Designed an inclusive federal strategy for persons with disabilities in the public service with the Persons with Disabilities Chairs and Champions Committee (PWDCCC).
Chris Sigaloff co-directs Kennisland.
La 27e Région is presided over by Christian Paul, a French Deputy and is directed by Stéphane Vincent.
Christelle Carrier and Barbara Bay are the co-founders of this innovation lab.
One of its first projects has been to launch the 'Single Employment Desk, which aims to concentrate in a single physical space and on a single digital platform all interactions, between public services, unemployed citizens and potential employers - such as job searches, professional training and recruitment processes.
Ben Reason is one of the founders of Live Work.
In the last 10 years, we've worked with numerous local authorities, government departments, charities and businesses - helping them tackling challenges in areas such as health and adult social care, education and unemployment, crime, poverty, housing and homelessness.
Clients include: Cornwall Council, Monmouthshire County Council, Bristol City Council, Teignbridge Council, Age UK Cornwall, Stop the Traffik, Camphill Village Trust, Policy Lab, Falmouth University, Exeter University.
We also offer a digital platform that enables people to crowdsource ideas, volunteers, money and materials for community projects. Since its launch in 2015, community.madeopen.co.uk has helped many small charities and community groups across the South West get local projects off the ground. We have also sold three custom platform licences to Monmouthshire Council, Bristol City Council and Central Coast Council in Tasmania who are all committed to supporting local communities to tackle the challenges that matter to them."
Joeri Van den Steenhoven directs the Lab.
Facilitation, design thinking workshops, and collaborative planning. Change management, training, mentoring and organisational culture. Creative and strategic communications, social media marketing strategy, content creation, and graphic design."
It is part of three ministries and one municipality: the Ministry of Industry, Business and Financial Affairs, the Ministry of Employment, the Ministry of Education. the Ministry for Economic Affairs and the Interior and the municipality of Odense.
Thomas Prehn is the director of MindLab.
Geoff Mulgan is the CEO of Nesta.
Mission: To provide pathways in which we, together, explore ideas and test solutions to complex challenges.
A six-month Lab Academy Programme
Multi-year subject specific labs
Lab Consulting services
Sydney Smith-Heimbrock currently heads OPM Lab.
DESIS Lab develops externally funded practical/research projects with local partners and promotes workshops, studios, toolkits, exhibitions, and publications that facilitate social change through design-driven initiatives.
Around 3,100 undergraduate and 400 graduate students attend the school. Other campuses are located abroad, including Parsons in Paris. The school also houses the Public Policy Lab, a non-profit association that uses human-centred design to improve public policy and services.
Its public sector projects include: working with Essex County Council to build capacity for design thinking among senior advisors and commissioners; helping the Welsh government to redesign the support process for participants of its business innovation programmes; and working with the Silesia Region in Poland to develop a service design framework for public services.
Brooklyn, NY 1120, USA
It is directed by Chelsea Mauldin, sociologist and designer.
- Forging public-private partnerships for access to data, technologies and expertise.
- Conducting joint innovation projects with governments, development programmes and UN agencies to address information gaps in development practice and humanitarian action
- Building open source tools for enhanced early warning, real-time monitoring, and impact evaluation
- Using service design to integrate its tools into existing systems and to inform the design of programmes and projects.
For details of specific projects, see:
Sitra was founded as an organisation of the Bank of Finland in 1967 to honour the 50th anniversary of Finland's independence. Sitra's tasks are defined by law, and in 1991 Sitra was transformed into an independent fund that reports directly to the Finnish Parliament.
Mikko Kosonen heads SITRA.
Sarah Drummond is co-founder of Snook.
Marco Steinberg heads Snowcone & Haystack.
François Jégou is the founder of SDS.
TACSI also partners with organisations to develop insights, build capacity, design solutions and change systems.
Nicholas Gruen is the Chairman of TACSI, as well as the Open Knowledge Foundation in Australia.
The Point People has run projects for the UK Cabinet Office, the Department of Health and the British Council.
ThinkPlace began in 2005 and its design methodology brings together theory and insights from its practice. The work of Think Place is focused on issues such as citizen participation, combating criminality and improving health services.
The agency works across a number of healthcare areas, including ageing; mental health; chronic conditions; patient experience and behaviour change.
Deborah Szebeko is the founder of Think Public.
Open-policy making is key to the Lab’s approach. Policy Lab creates a neutral space for policymakers to collaborate across departments and engage with the public and external experts in key policy areas.
Andrea Siodmok directs the UK Policy Lab.
Among the projects carried out by UNHCR Innovation is a housing unit designed with furniture manufacturer Ikea.
User Studio was co-founded by Denis Pellerin, Matthew Marino and Matthieu Savary.
Through this collaborative approach, Y Lab supports public services in Wales to promote and exemplify public services innovation and efficiency - as well as contributing to the national and international knowledge base.
By deploying innovative research, education, advisory services and co-ordination of networks, ZSI creates new knowledge, reflects and configures existing knowledge, evaluates measures, develops concepts and forwards their implementation.
Joseph Hochgerner is the scientific director.